You're also going to be on the hook for shipping. For example, Mattress Firm will charge you $80 for an inspector to come to your home and determine whether the damage is covered under the warranty. what? Most people are surprised to learn that filing a claim will usually cost you money (though it might be refunded if your claim is deemed valid).įirst, the retailer or manufacturer will want to send an inspector to your home, especially if mattress sagging is your complaint.
They should be able to recommend the best next step. Start by calling the store where you purchased the mattress. What if I bought at a local store, but I've now moved away? And be aware of a common "gotcha" - purchases from unauthorized mattress resellers are usually not covered by the manufacturer warranty at all. They'll be able to tell you whether you need to go through the third-party seller, or through them. What if I bought my mattress from Amazon, Overstock, or another third party seller?Ĭontact the manufacturer first. If the store is no longer there, contact the manufacturer, though this will increase the chances you may be on the hook for shipping fees. However, if you purchased the mattress in a physical store, try contacting the store to see if they can help. If you purchased directly from the manufacturer, you may be out of luck. What if the manufacturer/brand is out of business? If you bought the mattress from a store, start by contacting the store directly. Some have an online form to start your claim, while others will direct you to call. For example, if you purchased the bed from an online manufacturer (like Nectar, Tuft & Needle, etc.), you'll contact the manufacturer.
You'll file the claim with whomever you purchased the mattress. Take plenty of photos of the damaged areas. Take pictures of the foundation you've used, and if you can find the receipt from your foundation, that will support your case that the bed has been properly supported during the entire time you've owned it. Also, make sure the mattress tag is still on the bed (the one that says "Do not remove under penalty of law"). Once you've determined that you have a valid warranty claim.
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See our Understanding Warranties page for more on sagging and how to measure it. If you want to file a claim for sagging or body impressions, find out how deep it has to be in your warranty policy. You might try filing a claim anyway, but be aware that often, costs are associated with that (see below).
If any of these are true, your warranty claim most likely won't be honored. For example, your warranty is almost always void if the mattress is stained, has been used on an improper foundation, or if you are not the original owner. Read through the policy with an eye towards anything that could void the warranty. But be aware that warranties for various models may be different. Hopefully you remembered to save them from your purchase. Reviewing your warranty policy seems obvious, but if you've owned your mattress for a few years, just finding your warranty documents could be a challenge. These are all issues that should be covered by your mattress warranty, but there steps you can take to ensure your claim will be honored.īefore Filing a Mattress Warranty Claim Read your warranty Save money with the best available deals and promo codes.īroken springs, cracking foam, seams that come apart, and sagging. Unbiased ratings and reviews from real mattress owners. Start here for personalized guidance and recommendations.Įxperts break down the fit, feel, and features of each product.
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